Careers Portal

Service Desk Analyst

£20,142-£26,372 per annum
Job Ref: JHG-163
Closing Date: 8th December 2020

Jigsaw Homes Group is one of the largest housing groups in England with more than 33,000 homes across the North West and East Midlands, employing over 1400 employees.  Our main social purpose is to provide quality homes as solid foundations for people to thrive for the rest of their lives.

The successful candidate will join a team of 4 other service desk analysts, as part of a wider IT department which provides extensive support to Jigsaw Homes Group.

The successful candidate will join our Service Desk Team to assist Jigsaw’s over 1,000 users with their IT queries and roll-out new software and hardware across the business.

Based at our Head office in Ashton-under-Lyne, you will provide 1st and 2nd line support to over 1000 Jigsaw employees helping them with various IT issues and requests for IT services. You will also be involved in roll-outs of new devices, new software and hardware.

You should be able to combine excellent customer service and administration skills with a good working knowledge of IT systems, networks, mobile technology and telephony. You will be expected to work closely with colleagues on the Service Desk and the wider IT department, building their trust and confidence.

You will need to learn quickly and be committed to providing help and support to colleagues whilst gaining new technical skills.

In return Jigsaw Homes Group offer 24 working days holiday per annum (rising with extended service and additional leave given for the Christmas closure), occupational sick pay, flexible working, on-site gyms, access to the Social Housing Pension Scheme, Simply Health membership, enhanced maternity/paternity leave and  learning and development opportunities.

If you would like an application form and information pack please contact us either via email to or apply on-line at our website Please note you must apply via our application form, we do not accept CV’s.