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IT Senior Service Desk Analyst - Fixed Term for 12 months

£19,125 to £26,409 per annum dependant on experience
Job Ref: JHG44
Closing Date: 27th May 2019

Contract: Full time, 35 hours per week. 12-month contract.

Committed to neighbourhoods, customers, excellence…and you

Jigsaw Homes is a customer-focused, enthusiastic and growing organisation, providing safe, comfortable, secure and affordable homes for people across Tameside, Greater Manchester, Leigh, Oldham and Nottingham. We’re dedicated to making a difference, creating neighbourhoods where people want to live - and an organisation where people want to work.

We’re looking for an enthusiastic IT professional to join our multi-channel IT Service Desk Team to help us provide 1st and 2nd Line IT support to assist Jigsaw’s 1,500 colleagues across multiple sites.

You should be able to combine strong IT knowledge with the ability to engage with users of varying levels of IT awareness. You will be expected to work closely with colleagues on the IT Service Desk and the wider IT department, building their trust and confidence.

We are looking for someone who can take ownership and responsibility for resolving all hardware and software related issues, ensuring all calls are answered, logged and completed to SLA.

You should have a broad range of IT experience, particularly in the areas of software/hardware & networks. You must be committed to continually updating your technical knowledge.

You will need to learn quickly and be committed to providing help and support to colleagues.

We reserve the right to close this position early if sufficient application forms have been received.

You can expect generous occupational benefits and a great pension scheme. We are committed to your work life balance, your continuous professional development.

If you are interested in applying for this role, please email your CV to OR