Customer Advisor (Connect) Fixed Term/Full time

Connect Customer Service
24/Jun/2022
££20,871.00 - £23,424.00 Per Annum
35 hours flexible, Monday - Friday
Fixed Term

Who we are:

Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department:

As one of our in-house dedicated Customer Services team, you will be part of a business-critical service with a department that prides itself on delivering a first-class customer experience that consistently impresses our residents.

Connect, our customer contact centre, achieved its CCA (Customer Contact Association) Accreditation for the 10th year in a row demonstrating a consistent approach to service excellence.

The Contact Centre is at the heart of all that we do; going the extra mile to manage and resolve customer issues, making sure any complaints receive a timely response and having ongoing communication to help and support  our customers  whenever they need us.

Role Information:

**Please note that this role is Fixed Term for 12 months only**

You will be an excellent first point of contact for our customers with a whole range of enquires from requesting repairs and paying rents to housing applications, within a busy but supportive environment.

Jigsaw Benefits:

Working for Jigsaw Homes Group offers you a wide range of rewarding benefits. We offer competitive incremental salaried pay, 27 working days holiday per annum (rising with extended service), occupational sick pay, access to the Social Housing Pension Scheme, Simply Health membership, enhanced maternity/paternity leave, training/development opportunities and more.

We also offer Income Protection to the majority of our employees. Should the employee be unable to work due to illness or injury, income protection covers the employee from day one of their employment, with them receiving  up to 50% of their salary a month for up to 2 years (subject to  medical evidence being submitted and a claim being agreed by our insurers)

Please check our website for more information on our benefits!

We reserve the right to close this vacancy early should we receive a sufficient number of CV's.

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