Customer Assistant- Oak Tree House

Jigsaw Support
03/Jul/2022
££19,098.00 Per Annum
early & late shifts over 7 days on a 3 week rota basis, 8am-3.30pm & 3pm-10.30pm

Who we are:

Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our tenants thrive in their homes and benefit from living in healthy, sustainable communities.

About the department:

At Jigsaw Support our focus is on helping people to live happy, healthy lives in a safe home and supporting our most vulnerable individuals is our top priority.

Working within us means you will be part of an innovative, forward thinking team that encourages success.

We are passionate about improving the quality of lives of our customers by supporting them to achieve their goals and independence. 

With more than 200 colleagues from offices in Ashton under Lyne, Leigh and in our supported accommodation projects across the North West, we support over 7,000 people annually through the contracts we manage. 

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. Our commitment is underpinned by robust processes and procedures that seek to maximise opportunity, minimise risk and continuously promote a culture of safeguarding amongst our workforce.

Role Information:

We are looking for enthusiastic people to join our Customer Assistant team within our contracted homeless accommodation service.

You will have experience working with vulnerable clients in a front line customer environment and you will have great communication and interpersonal skills. 

You will have the ability to respond sensitively to individuals’ needs and be tactful but assertive depending on the circumstances. 

As a Customer Assistant you will be responsible for processing referrals, liaising with external agencies and completing housing and building management related functions. This will include tenancy management, void processing, health and safety checks, maintaining records, producing reports and updating databases.

Knowledge of housing and welfare benefits legislation would be desirable.

Jigsaw Benefits:

  • In return Jigsaw Homes offers:
  • 27 working days holiday per annum (rising with extended service),
  • flexible working,
  • on-site gyms,
  • access to the Social Housing Pension Scheme,
  • employee discount scheme,
  • enhanced maternity/paternity leave,
  • training/development opportunities.

Please note, we reserve the right to close this vacancy early should we receive a sufficient number of cv's.

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